Our Trusted Customers Frequently asked Questions
Below are some frequently asked questions about our detailing services. Everything from general questions to specific questions about our services such as:
General Questions
Do you come to me?
Yes! We are equipped with a mobile detailing unit equipped with a water and power source so all we need is access to your vehicle and we could get the job done.
What forms of payment do you accept?
We take both cash and card. We also offer online invoicing. We do not accept checks or money orders.
What areas do you service?
We service all of the Greater Charlotte area and it's surrounding areas. Some other areas we service are Mathews, Gastonia, Fort Mill, Rock Hill, Mint Hill, Indain Trail, Wesely Chapel, Weddington and more!
Are you appointment only?
Yes. All details are by appointment. There are some instances where we may be able to service your vehicle on that same day or the next day depending on our workload and what services you are looking for.
Is there somewhere I can drop my car off?
Although we do have a mobile detailing unit. You are welcome to drop off your vehicle at our home location in Charlotte upon your request.
Do you charge a mobile fee?
No. We do not charge a mobile fee, however we may have some minimum purchase requirements based on where you are located.
Do I need to be there the entire time?
No. You can come and go as you wish. As long as we have access to your vehicle we can get the job done. We also offer online invoice payments so if you are not present once we are finished with the detail, we can send the invoice and take payment that way.
Full Interior Cleaning
How long will it take to clean my interior?
This depends on the size and condition of your vehicle. We have done clean vehicles that have takes around 2 hours and some very dirty vehicle that have taken over 16 hours. Generally speaking, most cars will take around 3-5 hours.
How ling will it take for my seats and carpets to dry?
This depends on the weather. In most cases, your car will be pretty much all dried up by the time we finish. But if it is a more cloudy or colder day it may take longer.
Can every stain be removed?
Stain removal depends on the type of stain and the material it's on. Our extensive knowledge and experience, along with a range of specialized tools and products, allow us to handle most stain situations effectively. However, it's important to note that despite our best efforts, some stains may not completely come out due to various factors. We're committed to doing our utmost to tackle stains, but absolute perfection isn't always guaranteed.
Do you remove the seats?
In most cases, we do not. We have different tools and brushed specifically designed to get into those hard to reach areas.
Will this remove any odors?
This depends on the condition of the odor. Something like a smoke odor will be harder to remove and may require our smoke odor removal process. If the odor is just in the seats or carpet, the odor will be removed but some smells get into your vents and air filters. Nonetheless, your interior will smell better once we are done.
Will my car smell like chemicals once you are done?
No. We make sure to use safe biodegradable products that are not harsh to ensure your car is in it's best condition.
Can I pair this with any service?
You can pair this service with any of our Exterior Detailing Services. We recommend our Premium Wash or Wash and Wax
Mini-Interior Detail
What is the difference between the Mini Interior Detail and the Full Interior Cleaning?
This Mini-Interior Detail is more of a maintenance service, that includes a vacuum and wipe down to keep your car looking fresh. The Full Interior Cleaning is a much more intensive cleaning where we will shampoo the seats and carpet and clean everything to the best condition possible.
Does this service include pet hair and stain removal?
This service does not include pet hair or stain removal but we can at your request. The price will be adjusted accordingly.
Do I need a Full Interior Cleaning or Mini-Interior Detail?
If you send us some pictures, we can let you know. We can also let you know when we arrive on site.
How long does this service take?
This depends on the size and condition of the vehicle but it usually takes about an hour.
Wash and Wax
How long does this service take?
This all depends on the size and condition of your vehicle. Typically this service takes about 2-3 hours
Does this remove scratches from my paint?
Applying a wax will hide some of the micro swirls and scratches. This basically means those scratches are going to be "filled in". So in a way it does hide some of the really light scratches, but it does not actually remove any of them. This creates a much glossier appearance due to the paint being more of a flat surface. To remove light swirls and scratches we recommend our Paint Correction service.
How long will the wax last?
This all depends on how your car is treated. With the right maintenance it can last upward of 6 months. If your car is garage kept, the wax will last much longer. If it is kept outside, due to the sun rays and other weather factors, the wax may only last 3-4 months
Can I pair this service with another?
Yes, it can be paired up with any of our services such as a Mini Interior Detail or Full Interior cleaning.
What kind of wax do you use?
There are so many high quality waxes on the market. We use many different waxes such as Adams Polishes, Maguire's, Chemicals Guys and P&S Detail Products.
Do you Clay bar the paint?
Yes. We use a clay bar to remove all of the embedded contaminants in the paint.
Is it safe to clay bar a car?
Yes. we use a lubricant to ensure that they cay will glide across the paint smoothly while still removing the embedded contaminants.
Premium Wash
Will this remove scratches in my paint?
No. This is more of a maintenance service for light dirt and debris on your vehicle. If you are looking for scratch removal, then check out our paint correction.
What is the difference between this and an automatic car wash?
We take our cleaning and washing process a step further. We get into those spots that an automatic car wash can not. We also take severe caution when washing the vehicle to avoid swirls and scratches in the paint. Automatic car washes use harsh brushes that will scratch and swirl up he paint reducing your paints gloss and clarity.
What is the difference between the Premium Wash and the Wash and Wax?
The premium wash is more of a maintenance service for light dirt and debris. The wash and wax includes a chemical iron remover and a clay bar treatment to remove those embedded contaminants in your paint. We also use a longer lasting form of protection for our wash and wax service.
Does this service include a wax?
Yes. We will use a light wax at the end of the service to protect the paint.
Paint Correction
What is the best protection to keep my car clean?
We highly recommend checking out our Ceramic Coating and Paint Protection Film. These are the 2 best forms of protection for your vehicle. You can also go with a traditional wax or sealant that will not last at on for no additional cost.
How long will my car stay shiny?
This all depends on how you maintain it. You have to properly wash and dry your vehicle moving forward to preserve the swirl-free finish of your paint.
What’s the difference between a wax and paint correction?
Paint Correction takes a lot of time and effort, usually one or two full days, depending on your vehicle's size, condition and your desired results. Unlike wax, which just hides light swirls quickly, paint correction gets rid of them, making your paint shine amazingly well.
Can the scratches and swirls come back?
Using tunnel car washes with aggressive brushes will result in scratches on your paint once again. However, by using proper washing techniques, you can minimize scratches and swirls.
How long does this service take?
Polishing a vehicle can be a very tedious and time consuming service. Depending on the size of the vehicle, its condition, and the results you are looking for the time can vary greatly.
Will this remove water spots?
Yes, any imperfections such as scratches, swirls and water spots can be removed with paint correction.
Will this fix my peeling clear coat?
Unfortunately, no. The only way to restore peeling clear coat is by respraying it.
Engine Cleaning
How long will this service take?
This depends on the size and condition of the engine bay. Generally speaking, it will take about 30 minutes.
Is it safe to use water on the engine?
As log as you take precaution, than you should not cause any damage. We do not flood the engine with water. We use a light mist and cover any sensitive areas that we may need to worry about. With new technology in vehicles today, your engine is much more water resistant.
Will my engine shine once you are done?
Yes. We will apply a plastic dressing at the end to both protect your engine cover and make it shine.
Can you come to just clean my engine bay?
You would need to pair this service up with another for us to come out to you.
Can you clean up an oil leak?
We can not. Oil leaks tend to be in certain spots that we are not able to reach safely.